General FAQs for In-person and Online Counselling


What is the cost of a counselling session?

♦ Individual counselling is $160 for a 60 minute session.

♦ Relationship counselling is $250 for a 90 minute session. This information is also available if you go to my Online Appointment Calendar.

♦ Initial Phone Inquiry Session (15 minutes): Free

These are opportunity for you to briefly share about the issues you would like to address in counselling. People find this a good opportunity to get a sense of what it would be like to work with me.

Do I need a GP referral?

No, you don’t need a referral, you can book with me directly.

Can I claim Medicare?

No. As a private therapist my sessions are not covered by Medicare. However, this is reflected in my lower fees. The advantage to you is my notes and any assessments will not be filed with the National Health Register. A potential issue with future medical and life insurance policies.

Can I use my Insurance cover?

Insync Counselling is a Registered Provider for the following health funds. Rebates may be available for eligible members of:

♦  Bupa Health & Care ♦  Medibank Private   AHM ♦  Police Health Fund   CUA Health (Telehealth only) ♦  Phoenix Health ♦  St Luke’s Health ♦  Emergency Services Health ♦  Westfund ♦  GMHBA ♦  GU ♦  Doctors Health Fund40 ♦  NDIS ♦  WorkCover ♦  Teachers Union Health  

Online Video Counselling FAQ

If you’ve never participated in online therapy, you may have some questions about how it works. Below are some answers to the most frequently asked questions:

Yes! 30 years of research has found online counselling to be as effective as face-to-face sessions for most issues.  

Will I be able to relate to the therapist as I would in a face-to-face session?

Yes! We use a conferencing platform called Zoom which encrypts the video between users. Your session is 100% confidential, safe and secure.

You only need a desktop computer, laptop, tablet, or Smartphone, and good internet / WiFi connection. Note: for couple sessions a Smartphone is not quite big enough. 

If your device enables you to watch YouTube videos you will be able to engage in online counselling. 

Yes! It is just as successful as a face-to-face meeting. 

Its quick and easy:

  1. Book online here. Or Call 0403 064 874.
  2. With couples Kerry will speak to each of you briefly before the session.
  3. You will receive a confirmation email and paperwork to complete and return before for the first session.
  4. Then a second email with the meeting link to join Kerry in her secure meeting room.

Mindfulness Quiz:
How present are you in your life?

Mindfulness Quiz:
How present are you in your life?


  • Robina QLD 4226
  • Australia Wide


Anxiety and Grief Counselling Gold Coast 
Relationship Counselling Gold Coast