FAQs
General FAQs for In-person and Online Counselling
What are your counselling fees?
To view current fees and available appointment times, please visit our online booking page.
Can I talk to you before booking?
♦ Yes — you can book a free 15-minute Phone Inquiry Session.
This is an opportunity to briefly share what you’d like to work on and get a sense of what it’s like to work together.
Do I need a GP referral?
No — you can book directly with me.
Can I claim Medicare?
No — as a private therapist, my sessions are not covered by Medicare. This is reflected in lower fees, and your notes are not filed with the National Health Register.
Can I use my Insurance cover?
Yes — rebates maybe available for eligible members of certain health funds.
♦ Bupa Health & Care
♦ Medibank Private
♦ AHM
♦ Police Health Fund
♦ CUA Health (Telehealth only)
♦ Phoenix Health
♦ St Luke’s Health
♦ Emergency Services Health
♦ Westfund
♦ GMHBA
♦ GU
♦ Doctors Health Fund
♦ NDIS
♦ WorkCover
♦ Teachers Union Health
Online Video Counselling FAQ
If you’ve never participated in online therapy, you may have some questions about how it works. Below are some answers to the most frequently asked questions:
Yes! 30 years of research has found online counselling to be as effective as face-to-face sessions for most issues.
Will I be able to relate to the therapist as I would in a face-to-face session?
Yes! We use a conferencing platform called Zoom which encrypts the video between users. Your session is 100% confidential, safe and secure.
You only need a desktop computer, laptop, tablet, or Smartphone, and good internet / WiFi connection. Note: for couple sessions a Smartphone is not quite big enough.
If your device enables you to watch YouTube videos you will be able to engage in online counselling.
Yes! It is just as successful as a face-to-face meeting.
Its quick and easy:
- Book online here. Or Call 0403 064 874.
- With couples Kerry will speak to each of you briefly before the session.
- You will receive a confirmation email and paperwork to complete and return before for the first session.
- Then a second email with the meeting link to join Kerry in her secure meeting room.